Sunday, September 30, 2012

Qualities of a Strong and Durable Roof

There are no doubts that, a plethora of homeowners have various roofing material choices to select from. As such, it is important for any homeowner to do thorough research in order to come with the best roofing material. One way of doing this is by, looking at the qualities the roofing material has to offer. Remember, looking at the qualities will ensure that you come up with a strong and durable roof that will serve you for a very long period of time. While this is the case, it is important to exercise a lot of caution when doing this so that you make an informed choice in the long run. There are various roof types and as such, take time to check out the qualities each has to offer before making a choice.
- Good Insulation: It is important to check out the good insulation quality in order to come up with a perfect roof. Check out for a roof that will provide you with good insulation. For instance, a roof made from wood will provide you with this quality.
- Resistant to Weather Elements: A strong and durable roof should have the quality of resisting various weather elements. Examples of these weather elements include rain, wind and even snow. As such, choose a roof that you know will not easily be destroyed by such weather elements no matter what. If the roof is attacked by these weather elements, it can end up decaying and warping which is mostly due to sunlight and moisture.
- Energy Efficient: A strong and durable rood should have the quality of retaining more energy. This means that the roof you have should keep heat from passing into your home especially during summer and later on let it out of your home during winter. This in turn will keep your home at room temperature and this will make you live comfortably along with your family.
- Fire Resistant: A strong and durable roof should have the quality of resisting fire. We all know that fire is good but can become a bad master in the long run. As such, it is important to have a roof that will not easily be destroyed by fire so that it can last longer. This in turn will ensure that you take a long period of time before you can think of making any replacements.
- Texture and Color: It is believed that a strong and long lasting roof should have a perfect texture quality. There are some roofs that are very soft and when something falls on them, they get destroyed easily. As such, it is important to ensure that you have a roof that will withstand heavy objects dropped on them without getting destroyed. In addition to this, ensure that the roof has an appealing color that is not applicable to other roofs. Choose a color that will reflect light but not absorbing heat making your home hot even when it is not necessary.

Sunday, September 23, 2012

Protect It From Nature's Fury

We have no control over any of nature's fury, especially if it hits us unexpectedly, such as heavy rain, storm and snow. When this happens, a lot of destruction is done and mainly on our roofs requiring us to repair them as soon as possible. Regardless of whether the roof is homemade or professionally made, it is important to ensure that it is made secure in order to provide you with security as well as a peace of mind. Repairing your roof should satisfy all the important needs of providing protection from nature's fury. There are essential repairing qualities that you need to consider before you can start your repair. For instance, durability, wind resistance and water tightness among others. Keep in mind that, even a small leak if left for a long period of time can become dangerous in the long run. In case you cannot do this on your own, it is important to have a professional check your roof structure as soon as possible to make the needed repair. Read on to learn more about repairing your roof and protecting it from nature's fury.
- Firstly, it is important to inspect your roof structure to determine whether it needs any repairing. There are some roofs that do not show any signs of repair as long as you inspect them yourself. As such, this is the main step that you need to do first before anything else. You can use a ladder set up on a ground that is even and then climb up to the roof in order to make the inspection correctly.
- Identify the main areas on the roof that require repair. You can use a marker that is conspicuous to make the specific areas especially if they are leaks. Ensure that you have done the same on the entire roof before you can climb down from the ladder. The main aim of doing this is that, it will help in making your roofing repair easy. Remember, the main aim here is to ensure that the repair you do on your roof will protect you from any nature's fury no matter how destructive it may be.
- Determine the roofing material used for your roof. Remember, there are several roofing types readily available in the market niche today. As such, ensure that you have identified the roof type that you have e.g. shingles, wood, glass and metal among others. This way, you will be able to purchase the roof type material that you will use in repairing your material. If your roof is entirely damaged, you will have to measure the roof type that will cover the entire home.
- Put the roof type on the areas that need repair and then use the adhesive that can hold them strongly together. For instance, if the roofing material is metallic, you will require nails in order to nail it through the metal. At times, you may be required to use cement on the exposed areas underneath the metal to ensure there is durability even when a strong wind blows.

Sunday, September 9, 2012

Overview of Cloud Computing

Cloud computing - we hear the term almost daily. But really, just what is cloud computing all about? That seems to be a common question. In June of this year, TELUS and IDC Canada released a study on cloud computing which surveyed 200 Canadian business and IT executives and directors at large Canadian companies (500+ employees) across a range of industry sectors. The study found that 63% of Canadian companies surveyed did not have enough or had only a base level of knowledge to make decisions on whether to use a cloud service or their internal IT department.
A recent article from eweek.com also indicates that there is a great deal of confusion about cloud computing. The article makes reference to a recent study commissioned by Citrix Systems which included more than 1000 adults in the U.S. The study showed that most respondents thought that the cloud is related to weather. 51% of respondents thought that the weather could interfere with cloud computing. Despite the confusion, the study also found that 97% of participants are using cloud services today with examples including on-line banking, shopping, social networks and file sharing. Further, 59% of respondents indicated that they believe that the "workplace of the future" will be in the cloud which is somewhat contradictory to the prevalence of cloud computing today.
This insight above mirrors what we find amongst our own clients. Knowledge of cloud computing is relatively limited and as a result, organizations may be missing out on significant opportunities to make their business stronger by reducing cost and risk. Our hope is that this article provides insight into cloud computing to help you to assess its fit for your business requirements.
What is cloud computing?
First of all, it's useful to understand where the term cloud computing came from. It most likely originated from the use of a cloud image to represent a networked computing environment or the internet.
A quick Google search will reveal a number of definitions for cloud computing. I like a definition I picked up from Wikipedia which defines cloud computing as the delivery of computing as a service whereby shared resources, software and information are provided to computers and other devices as a utility, similar to the electricity grid, over a network which is most often the internet.
What are the various cloud computing models?
To sort out some of the confusion around cloud computing, it is helpful to understand the various cloud service models, of which there are three - software as a service (SaaS), platform as a service (PaaS) and infrastructure as a service (IaaS).
SaaS is the most widely known flavour of cloud service. SaaS is sometimes referred to as on demand software. With SaaS, software and its associated data are centrally hosted and are typically accessed over the internet using a browser. What are some examples of SaaS? MailChimp, the application we use to distribute our newsletters, is an example. Google Apps is another example as is Dropbox, and the list continues to expand.
PaaS provides the delivery of a computing platform and required solutions to facilitate the deployment of applications without having to invest in the cost and complexity of hardware and software. Some examples of PaaS include Microsoft Azure and Google's App Engine.
The IaaS service model allows clients to avoid the procurement of servers, software, data centre space and network equipment. Such resources are provided as a fully outsourced service. Examples of IaaS include Amazon's Elastic Compute Cloud and Rackspace.
In addition to the various cloud service models, it's useful to understand the delivery models through which cloud computing is distributed. The main delivery models include public, private, community and hybrid.
A public cloud offers infrastructure and solutions to the general public and is typically owned by a large organization that sells cloud services.
A private cloud is designed solely for one organization. A private cloud may be managed by the organization which uses it, or by a third party, and the infrastructure may be located on the site of the cloud user or elsewhere.
A community cloud is shared by several organizations and supports a community of users, usually with some common interest, such as regulatory concerns.
A hybrid cloud model consists of two or more clouds, for example a public and private cloud, bound together by technology to facilitate data sharing and portability. Egnyte, a file storing and sharing service, is an example of a hybrid cloud computing solution.
What are some benefits of cloud computing?
Earlier this year I participated in a webinar that featured a round table of CFO's commenting on what they believed to be the major benefits of cloud computing. The benefits cited included the following:
  • Cost savings over on-site installations
  • Anywhere anytime access through an Internet connection
  • Reduced dependency on IT support
  • Cloud solutions are most often faster to deploy than on-site solutions
  • Cloud solutions typically enables organizations to buy into a bigger product with much more functionality which would be cost prohibitive if similar functionality was acquired through a non-cloud on-site solution
  • IT can focus more on value-add activities as opposed to managing IT infrastructure because infrastructure management shifts to the cloud provider
  • Cloud solutions typically contribute to the following:
    • More timely financial information
    • Optimizing business processes
    • Connecting with employees and enabling staff to work remotely
What are some of the risks and concerns associated with cloud computing?
Not withstanding the benefits, there are a number of common concerns associated with cloud computing. It is very important to carefully consider risks that could impact your sensitive information, no matter whether you are evaluating cloud or on-site solutions. In doing so, it is also important to evaluate risks associated with cloud solutions in the context of similar risks you could face with your own on-site alternatives.
The most common concern is security. For most small and medium-sized organizations, security with cloud solutions is often better than on-site solutions because reputable cloud solution providers can invest in the skill sets and capabilities to address emerging and evolving threats. Many small and mid-size organizations rely on part-time IT support or have no dedicated IT support at all. This combined with constantly evolving IT risks, would tend to suggest that most small and medium organizations just can't keep up with threats to their information assets. To address security concerns, a reputable cloud provider should be able to provide assurance relevant to the following:
  • Access to data - There should be a rigid authentication process that all users should go through to access their data
  • Transmission - Data should be encrypted as it travels from your local site to the cloud service provider
  • Network - Strong security should be in place to protect the cloud provider's network
  • Physical access - The cloud provider should be able to demonstrate solid controls over physical access to its facilities where your data will reside
  • Data security -The cloud provider should be able to provide assurance that your data is encrypted when it is "at rest" in the cloud
  • Privacy and Compliance - Your cloud provider should be able to provide assurance that it can protect the privacy of your information and comply with relevant standards and legislation that may be relevant to your organization.
Availability of cloud solutions is another concern. It is relevant to assess the impact of a cloud solution becoming unavailable due to circumstances such as an internet outage or a technical failure by the cloud provider. Again such concerns should be analyzed in the appropriate context. Internet outages, especially elongated outages, tend to be uncommon. Reputable cloud providers can most often demonstrate very high levels of uptime performance, and if problems occur, skilled resources are available to address them. How does such a scenario compare with similar risks associated with your on-site alternative? What is your experience with downtime with on-site solutions and can you get timely 24/7 support if you have a critical problem? Availability risks can also be mitigated with the use of a hybrid cloud model. Egnyte was referred to previously as an example of a hybrid cloud model for file sharing and storage. With this option, should the internet go down, you can still have a local copy of your data available.
Access to data is raised as a concern in two contexts. One is how can I get my data back if I leave my cloud supplier. Another is what will happen if my cloud supplier goes out of business. An answer to such questions should be readily available from your cloud supplier and should be specified in your end user agreement. It is most important to consider what format your data will be available in if you seek to get it back from your cloud supplier. Consider for example that if you use a cloud based accounting solution, your data might not be provided back to you in the same format in which you entered it.
One last consideration to think about is data backups. In our experience with smaller organizations, it is not uncommon to find no backup routines or problems with them, such as backups not being stored off site or restoration from back-ups not being tested. Reputable cloud solutions reduce this risk and in fact, many cloud providers have multiple back-up locations in case there is a failure at a particular site.

Sunday, September 2, 2012

Choosing The Right Merchant Services Provider

So you are ready to start accepting credit cards as a form of payment for your business or you are just looking to get a rate evaluation to make sure you are being competitively priced from your current provider. No matter the reason that you are looking for a merchant services provider you will be faced with a number of challenges.
Choosing the right merchant service provider can make all the difference in the world to your business. There are literally hundreds of companies advertising everything from super low rates to "the best" customer service. How do you know which one will be best for you? Here are some important points to consider.
1. Pricing and/or Rates
Pricing makes the top of the list of things to consider when working with a new merchant services provider for obvious reasons. It can be extremely difficult to assess whether or not you are competitively priced because pricing can change dramatically for merchants depending on business type, card present vs card not present, E-Commerce vs Retail, Etc. The only way to be sure that you are getting good pricing is to ask multiple providers and then pick the one that is offering the best rates.
2. Service
Another vital issue is customer service and support. If you have a problem running a credit card and a customer is standing right in front of you will you be able to get somebody on the phone in a timely manner to assist? What if you have an issue late at night? Does the provider offer 24/7 support? Is the support outsourced or in house? Customer service in many cases is the number one reason a customer will choose a provider that is even more expensive than their competition. If customer service is very important to you, make sure you get every detail.
3. Funding Options
Some providers will deposit your funds in 24 hours, some take 48 hours, and American Express takes three days. If you need next day funding make sure you find out if the provider offers it before signing a contract. If you need the funds deposited into one account and the fees taken out from another it is also important to make sure you know if the provider is capable of doing that. Some can and some can't. Be sure to find out everything when it comes to when and where you can expect your money.
4. Equipment
Does the service provider offer free equipment? If so, make sure you ask about the first issue, Pricing! A lot of providers will offer free equipment but give you higher pricing to compensate for it. If they do not offer free equipment keep in mind that the average credit card terminal will cost around $200-$250. Another issue concerning equipment is compatibility. Does the provider offer services that will allow you to accept credit cards on your smart phone? Is the equipment PCI (Payment Card Industry) compliant? Is the equipment under warranty? Again, the more information you have the better you will be equipped to make the right decision.
5. Contracts
The industry standard is usually a one year contract. Be sure to find out exactly how long you will be locked in to a contract and what would be the costs associated with breaking the contract. Early cancellation fees can range from $0 to literally staggering numbers. Read your contract thoroughly! Again, some providers will offer no term contracts with no cancellation fees. Keep in mind that they may be jacking up your rates to compensate for all the work that goes in to underwriting and accepting the risk of processing cards for your business.
6. Point of Sale System Support
If you are using a Point of Sale system it is very important to find out if the merchant services provider offers support for it. Some POS systems are only supported by specific processors and some charge huge fees for switching the processor that you have on record (Especially if the POS system is provided by the processor itself). Make sure you know exactly what the cost would be with switching your software and find out who is going to pay for it. You may be able to negotiate the fees with the provider depending on how badly they want your business!
7. Reputation
Make sure that whoever you decide to do business with is a reputable company. More importantly make sure that there are no complaints posted all over the internet about the company. You will find that when a customer has a bad experience they will post about it in multiple places so if there is a complaint about the company you should be able to find it rather easily. Keep in mind that the size of a company is not as important as the service it provides and the cost of the service. Sometimes a smaller company is a better option to do business with because they are more eager to have your business and will offer better pricing because of low overhead.